Your satisfaction is our #1 priority. Therefore, if you can request a refund for faulty products.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Self Supplies® (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Self Supplies®
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to Contact Us page.
*When ordering, please make sure you enter the correct shipping address. We are not responsible for packages sent to the wrong address that was provided upon ordering. We will not refund for packages sent to the wrong address unless it is our fault.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.